AIM Technologies delivers software, cloud and digital solutions from Abu Dhabi, UAE.
How AIM Technologies receives, prioritises and responds to support requests.
Last updated: 8 September 2026
Contact AIM Technologies at info@aimtechnologia.com or +971 55 152 7609. Include your name, organisation, affected service, a clear description of the issue and any useful screenshots or error details.
Requests are assessed according to business impact, number of affected users, availability of a workaround and contractual support terms. Critical service interruptions receive the highest available priority.
We acknowledge and investigate requests during normal UAE business operations. Response or resolution targets apply only when stated in a signed service agreement. Resolution time depends on complexity, access and third-party dependencies.
Customers should provide timely access, accurate technical information, current backups and an authorised contact. Credentials should be shared only through an agreed secure channel.
Support covers the services and systems identified in the applicable proposal, statement of work or support agreement. New features, major upgrades and out-of-scope systems may require a separate estimate.
If you suspect a security incident, state this clearly in the subject or first message. Avoid sending passwords, payment details or confidential records through ordinary email.